FY 2023

• Implemented a new backup and disaster recovery solution to replace the end of life solution.
• The 2022 Annual Security Awareness Training was completed in November 2022. This included the restoration of department-specific or “targeted” campaign initiatives, covering topics such as PII, HIPAA and credit card use.
• Replaced end-user devices that were no longer supported by the vendor, including mobile phones, tablets, desktops and laptops.
• Implemented the Cybersecurity and Infrastructure Security Agency (CISA) Vulnerability Scanning no cost service. The service is designed to help organizations reduce their exposure to threats by taking a proactive approach to mitigating attack vectors.
• Upgraded various end of life software and hardware prior to established vendor deadlines.
• Performed the annual Incident Response exercise. Updated the Incident Response Plan to meet new requirements.
• Completed the Nationwide Cyber Security Review (NCSR), which is a no-cost, anonymous, annual self-assessment designed to measure gaps and capabilities of state, local, tribal and territorial governments’ cybersecurity programs. Completing the NCSR is a requirement to be eligible to receive grant funds from the Homeland Security Grant Program and is also required by the Virginia Department of Elections.
• Assisted the General Registrar with the replacement of the electronic pollbooks used for voting operations.
• Installed surveillance cameras in multiple locations throughout the County to improve physical security.
• Assisted the Sheriff’s Office with replacing the commissary management system.
• Upgraded the access control system software used to secure buildings throughout the County.
• Worked with Public Works to upgrade the fuel management system.
• Worked with the General Registrar and Local Electoral Board to ensure all reporting requirements were met for the updated Locality Election Security Standards.
• Worked with the Sheriff’s Office to upgrade the ID Networks software suite. This upgrade included many improvements and support for Windows 11.
• Prepared the new Commonwealth’s Attorney office for connectivity.
• Worked with the Treasurer’s Office and Commissioner of the Revenue Office to upgrade the tax software.
• Worked with the Assessor’s department to upgrade the Computer Aided Mass Appraisal (CAMA) software.
• Worked with the Building, Planning & Economic Development department and the Environmental Programs department to upgrade the Tyler Technologies Enterprise Permitting & Licensing software.
• Assisted Airport staff with the replacement of the software used to control the gates at the Airport.
• Completed the Alternate Workspace Facility Outfitting Project documentation, which contained sections on Continuity Coordinator Roles and Responsibilities, Facility Usage Guidelines and a Continuity Event Facility Checklist for decision-makers. The document is included as an official appendix to the County’s Continuity Plan.
• Developed a video presentation designed to educate all employees about the County’s Continuity Program. The video was included as part of the Annual Internet Security Awareness Training Program.
• Conducted a Continuity leadership training session in late August, thereby satisfying the requirement set out in the County Crisis Management and Continuity Plans.
• In January of 2023, the first County-wide Risk Register interview was conducted as a pilot for the Program. In February, the County Administrator gave his approval to launch the Program in full. By the end of FY2022, the Continuity Coordinator completed interviews with seven departments as part of the newly-launched Risk Register Program.

FY 2022

•  Added a redundant fiber path at the Fire Training Center/Emergency Operations Center facility. This redundant path increases resiliency and provides an alternate path in the event of a fiber cut.
• Upgraded Tyler EnerGov and the Citizen Self Service Portal, used for managing the building permitting process, prior to the end of life deadline for Microsoft Silverlight, as the prior version required Silverlight to function.
• Implemented a cloud based phone system that replaced an end of life on premise phone system. This enhanced capabilities for users and improved business continuity capabilities.
• Performed annual Incident Response and IT Disaster Recovery Exercises.
• Performed risk assessments on third parties that store County data. Third Party Vendors are entrusted with a large amount of sensitive County data with varying degrees of maturity of their information security programs. Throughout FY22, staff worked to identify risks of the County’s third party vendors.
• Collaborated with multiple County departments to create a Social Media policy and an Accomack County Facebook page.
• Implemented a Phish Alert Button, or “PAB”. The PAB allows end users to report a suspicious email with a single click, as opposed to the traditional method of reporting to the IT Service Desk. The PAB has the potential to significantly bolster the organization’s defenses against cyberattacks. In April of 2022, the Phish Alert Button finished internal testing and was released for use by all County employees.
• Upgraded various end of life software and hardware prior to established vendor deadlines.
• Expanded the use of multi-factor authentication (MFA) to cover all employees who use Outlook Web Access (OWA).
• IT worked with the Treasurer’s Office to implement a new General Payment Portal with the ability to pay citations for parking violations at County boating facilities. The system can easily be expanded to accept any type of payment.
• Worked with the Treasurer’s office to add the ability to pay personal property and real estate taxes by phone.
• Installed surveillance cameras in many locations to improve physical security.
• Migrated to a new cloud based email archiving service.
• Completed the 2021 Annual Internet Security Awareness Training in December 2021.
• Performed a refresh of the County’s Business Impact Analysis. From September 2021 through November 2021, the Continuity Coordinator facilitated and participated in a series of interviews conducted by Assura, Inc. to collect departmental recovery data as part of the 2021 Business Impact Analysis refresh effort. Also in April of 2022, the 2021 BIA Refresh Master Report was finalized and approved.
• In August of 2021, the process of outfitting the designated Alternate Workspace Facility began. By the end of FY22, all necessary equipment had been acquired and placed. Additionally, a plan of Facility use was drafted for official incorporation into the greater Continuity Plan.

FY 2021

•  Added a redundant fiber path at the Administration building. This redundant path increased resiliency and provides an alternate path in the event of a fiber cut.
• Replaced consumer grade portable hotspots with in-vehicle mobile wireless gateways for internet connectivity in Sheriff’s Office patrol vehicles. These mobile wireless gateways have an externally mounted antenna that improves coverage throughout the County.
• Implemented a new Digital Evidence Management System for the Sheriff’s Office to manage the growing amount of digital evidence they are required to store.
• Worked with the Eastern Shore of Virginia Broadband Authority to enhance the coverage of the wireless internet service they provide at Sawmill Park. This service is provided free of charge.
• Upgraded the timekeeping system used throughout the County prior to the end of life deadline for Adobe Flash, as the prior version required Flash to function.
• Worked with the vendor and Airport staff to replace the Airport Self-Serve Fuel System, which was end of life.
• Worked with the Treasurer’s Office to upgrade the Accomacktax.com website, which is used by tax payers to pay both personal property and real estate tax online. The new site is mobile friendly and provides enhanced searching capabilities.
• Setup a new online payment system for boat landing permits.
• Installed security cameras at the District Court, the Tasley Convenience Center, the Registrar’s Office and the Public Safety Office to enhance physical security.
• Implemented a new authentication system that allows employees to use one account (including user name and password) to login to multiple systems secured with multi-factor authentication.
• Implemented the Malicious Domain Blocking and Reporting (MDBR) Service, which prevents systems from connecting to harmful web domains, helping limit infections related to known malware, ransomware, phishing, and other cyber threats. 
• Worked with the General Registrar to create a plan of action and milestones (POA&M) for the remaining risks and worked with the Registrar to ensure all reporting requirements were met for the Voter Registration System Security (VRSS) Minimum Security Standards (MSS).
• Completed the Nationwide Cyber Security Review (NCSR), which is a no-cost, anonymous, annual self-assessment designed to measure gaps and capabilities of state, local, tribal and territorial governments’ cybersecurity programs. Completing the NCSR is a requirement to be eligible to receive grant funds from the Homeland Security Grant Program and is also required by the Virginia Department of Elections.
• Implemented a Unified Endpoint Management Solution (UEM) that replaced multiple systems used for patch management, software deployment, managing assets and software licenses and managing USB device usage.
• Performed annual Incident Response and IT Disaster Recovery Exercises.
• Replaced the IT infrastructure that is utilized to store County data and host applications prior to the end of life date of July 2, 2021. Replacing this equipment ensured these applications and data are available and that our goal of 99% or higher uptime for data and application availability is met. The IT infrastructure supports most County departments and constitutional officers.
• Installed new Wi-Fi for the Juvenile & Domestic Courts, Juvenile Probation Office, Magistrate Office and the General District Court for public use.
• Replaced end-user devices that were no longer supported by the vendor, including mobile phones, tablets, desktops and laptops.
• Worked with the vendor to implement a new Door Access Control & Video Intercom System at the Sheriff’s Office.
• Developed a formalized county-wide Continuity Planning Program that details recovery down to the department level. This included the creation of the Accomack County Continuity Plan, a Crisis Management Plan and Individual Departmental Recovery Plans.

FY 2020

• Added the ability to pay by electronic check on Accomacktax.com. A flat transaction fee of $1.50 will be applied at checkout for the use of the e-check payment option. This option can be significantly less costly than paying by credit card or PayPal depending on the amount owed.
• Worked with multiple County departments to outfit the new Emergency Operations Center (EOC) with the appropriate technology. This included setting up new workstations that were be used by departments that were not able to meet COVID-19 social distancing requirements.
• Created a third party system assessment that is used as the first step in evaluating the security posture of potential vendors.
• Replaced end of life hardware and software, including Windows 7, Windows Server 2008, Microsoft Office 2010, firewalls and the email archiving system.
• Installed security cameras at Sawmill Park, the Sheriff’s Office and the County Administration building to enhance physical security.
• Upgraded the poll books used to conduct elections to Windows 10 and upgraded the pollbook software to the latest version.
• Worked with the Voter Registration office to meet the requirements of HB 2178, which directs the State Board of Elections to promulgate regulations and standards necessary to ensure the security and integrity of the Virginia voter registration system and the supporting technologies utilized by the counties and cities to maintain and record registrant information.
• Added capacity to the IT infrastructure to support growth in systems and applications across the County.
• Performed an internal and external penetration test.
• Implemented a new IT Service Desk ticketing system.
• Enabled remote work for employees in response to COVID-19. This included replacing desktops with laptops in various departments to facilitate remote work and also enhance continuity of operations capabilities. A new VPN solution was also implemented, which provides an experience similar to being in the office.
• Implemented an Electronic Medical Records (EMR) System for the Sheriff’s Office, which included interfacing with the existing Jail Management System (JMS).
• Implemented an online application system for the CARES Small Business & Waterman Grant program.
• Setup the new Voter Registration Office at Sawmill Park.

FY 2019

• Completed initial development of Information Security Program, which meets or exceeds the requirements of Payment Card Industry Data Security Standard, Criminal Justice Information Services, Health Insurance Portability and Accountability Act, and County Information Security Policies.
• Worked with the vendor and various departments to upgrade the Revenue Collection System (RCS) and the Revenue Billing System (RBS). The upgrade provided access to new features and enabled critical security enhancements.
• Implemented a new permitting application that meets the needs of multiple departments and constituents. The system includes an online permit portal that enables applicants to apply for permits online.
• Implemented a vulnerability management & security information & event management system to identify and alert on potential cyberattacks or abnormal behavior.
• Upgraded various end of life software prior to established vendor deadlines.
• All Accomack County IT employees now have the CompTIA Security+ certification, which establishes the core security knowledge required to secure County technology.
• Implemented electronic fax services for the Building & Zoning and Community Corrections departments, which reduced phone service expenses.
• Replaced the Sheriff's Office in-vehicle mobile data terminals and docking equipment.
• Implemented new software for the Sheriff's Office to replace end of life software, which include the following sub systems: Jail Management, Computer Aided Dispatch, Evidence Management, Mobile, Civil Process and Records Management.
• Upgraded the Computer-Assisted Mass Appraisal (CAMA) system to latest version. The software was last upgraded in 2012.
• Installed new network based camera systems in the Treasurer's office and Sheriff's Office.
• Worked with the Sheriff's Office to setup and configure a software suite that is used to retrieve evidence from mobile devices. Sheriff's Office staff previously traveled to other localities to perform this task.
• Migrated the technology required to support the Local Probation Program transition from outsourced to in-house.